Returns

We want every piece to feel like it found the right person. If it didn't, here's what happens.

CHANGE OF MIND

Pieces that were already made when you ordered (Made & Waiting and One of One) can be returned within 30 days of delivery if they're unworn or unused and in their original condition and packaging. Email us first, then post the piece back at your cost. Once it arrives we refund the price of the piece to your original payment method. The original shipping cost isn't refunded for a change of mind.

MADE-TO-ORDER AND REQUESTED PIECES

Pieces marked Conjured to Order, and pieces made to your own brief, are made for you after you order, so they can't be returned for a change of mind. Your rights for faulty pieces, below, still apply.

FAULTY, DAMAGED OR NOT AS DESCRIBED

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These rights have no fixed time limit and nothing in this policy limits them. If a piece is faulty, arrives damaged, or isn't what we described, email us with your order number and a photo. For a major problem you choose a refund or a replacement. For a minor one we'll repair it, replace it or refund you. We pay the postage to send a faulty piece back and to send its replacement.

Small variations in stones, colour and brushwork are part of handmade work and aren't a fault. Neither is damage from an accident or from not following the care notes on the listing.

HOW TO START A RETURN

Email hello@astralattic.com.au with your order number and what you'd like to return. We reply within 1–2 business days.